Kent, WA public adjuster for valley flood, water and storm claims
Acuity Adjusters works Kent claims for homeowners, landlords and businesses, from the Kent Valley and downtown to East Hill, West Hill, Panther Lake and Lake Meridian. In December 2025 the Green River sent water across parts of the valley, closed a stretch of SR 167 and put evacuation notices on neighborhoods reaching south to S 277th Street, and flood, sewer backup and storm losses are each covered differently. You pay nothing up front: we are paid only when you are paid.
We answer our phones 24/7/365. Licensed public adjusters for Oregon, Washington and California.
Home › Service areas › Kent, WA
Who we help in Kent
In Kent we work for:
- Homeowners and renters on the valley floor between the Green River and SR 167, and around downtown Kent
- Families on East Hill, West Hill, Panther Lake and around Lake Meridian
- Owners of warehouses, shops and apartment buildings in the Kent Valley and near Kent Station
We can help from the first report through a reopened or denied claim.
The public adjusters who handle your claim
Delano Howell, founder and public adjuster
A Stanford University graduate and former NFL starting safety with the Indianapolis Colts, Delano has eight years of adjusting experience advocating for policyholders.
Randy Gower, public adjuster, appraiser and umpire
Nearly 30 years in adjusting: Claim Supervisor with COUNTRY Financial over seven offices in Oregon and Washington, more than 17 years as an Executive Adjuster with Adjusters International, and owner of Gower Adjusting and Appraisal Services since 2000.
Every client gets a dedicated claim adjuster, so you always know who is handling your file. Meet the team or verify our California license.
Kent claim profile
King County Flood Control District records show how the Green River shapes property risk in Kent:
Green River flooding, December 2025
During the December 8 to 30, 2025 flood, sheet flows near Kent Airport led WSDOT to close a stretch of SR 167 on December 13, and on December 14 evacuation notices covered parts of Kent from the Green River to S 277th Street, between SR 167 and the Union Pacific railroad, according to the district’s flood event report. Kent staff also tracked seepage behind the Briscoe School Levee and boils at the Signature Point Levee.
Howard Hanson Dam, 2009 to 2011
Record high water in January 2009 damaged an earthen bank next to Howard Hanson Dam, which works with the levees to protect the lower Green River valley. Residents and businesses below the dam prepared for a higher flood risk until the U.S. Army Corps of Engineers announced a return to full operating capacity in March 2011, the district’s Green River basin page notes.
A city built on the valley floor
Downtown Kent flooded at Second and Meeker in 1933, and the city grew from 1 square mile in 1953 to 12.7 square miles in 1960, according to the district’s Lower Green River Corridor plan. Much of that growth sits on the valley floor, behind the levee system that now lines almost all of the lower river’s banks.
Help in Kent after a loss
Kent contacts for the days after a loss:
- Call first: Dial 911 for immediate danger.
- Fire and medical: Puget Sound Regional Fire Authority serves Kent.
- Permits to rebuild: Repair permits are issued by the Kent Permit Center.
- Filing a claim in Washington: Review the Insurance Commissioner steps for a homeowner claim.
How we build a Kent estimate
For Kent losses we separate flood, sewer backup and storm damage at the start, because each sits under a different coverage, then price the repairs at South King County contractor rates and negotiate the gap; our water damage, fire damage, storm damage and vandalism and theft pages cover each claim type.
Where we work
In Washington, the Office of the Insurance Commissioner licenses public adjusters and explains how to file a home insurance claim. From the Kent Valley we cover the rest of South King County, Washington, Oregon and Southern California; see all service areas.
Kent claim questions
Will homeowners insurance pay if the Green River floods my Kent home?
No. River flooding is covered only by a flood policy; standard homeowners policies exclude it. In December 2025 evacuation notices reached parts of Kent from the Green River to S 277th Street, so valley owners should check whether they carry flood coverage before the next high-water season. Damage from wind or a burst pipe in the same storm can still fall under homeowners coverage.
Sewage backed up into my Kent home during heavy rain. Is that flood?
Not necessarily. Sewer or drain backup is a separate endorsement on many homeowners policies, while water entering from outside at ground level is flood. Kent Public Works takes reports of drainage and flooding problems through its KentWorks portal, and that record helps show where the water came from.
Do I need a permit to repair flood or storm damage in Kent?
Structural, electrical and plumbing repairs generally do, and the City of Kent Permit Center handles the applications. The city also keeps FEMA elevation certificates for some valley buildings, which can matter for a flood claim and for rebuilding.
How much does a public adjuster cost in Kent?
Nothing up front. Our fee is a percentage of your claim, and we are paid only when your insurance company pays you.
Talk to a Kent public adjuster about your claim
Tell us what happened. We’ll tell you what your policy owes you.
Call us any time, or send your claim details with the form. The first conversation is free.