Public adjuster in Portland, OR for denied, delayed or underpaid claims

Home › Service areas › Portland, OR

Who we help in Portland

We represent residential and commercial policyholders across Portland and Multnomah County, including:

• Homeowners, from historic houses in Old Town and mid-century ranches in Rose City Park to older homes in Lents and Montavilla
• Landlords and multifamily property owners
• Business and commercial property owners, including along the Sandy Boulevard corridor

We can help whether your claim is new, stalled, underpaid or already denied.

The public adjusters who handle your claim

Delano Howell, founder and public adjuster

A Stanford University graduate and former NFL starting safety with the Indianapolis Colts, Delano has eight years of adjusting experience advocating for policyholders.

Randy Gower, public adjuster, appraiser and umpire

Nearly 30 years in adjusting: Claim Supervisor with COUNTRY Financial over seven offices in Oregon and Washington, more than 17 years as an Executive Adjuster with Adjusters International, and owner of Gower Adjusting and Appraisal Services since 2000.

Every client gets a dedicated claim adjuster, so you always know who is handling your file. Meet the team or verify our California license.

See all recent claims

Portland claim profile

Three recent events show the kinds of damage Portland property owners have had to claim for:

Ice and snow, February 2021

Over Presidents Day weekend in 2021, winter storms covered Portland with as much as 10 inches of snow and 0.75 inches of ice, according to the Portland Bureau of Transportation. The city’s Urban Forestry team reported a high volume of significant tree impacts from the February 12-15 storm. Trees and limbs on roofs and pipes that freeze and burst become storm and water damage claims.

Record heat, June 2021

Portland set an all-time heat record on three days in a row in June 2021: 108°F on June 26, 112°F on June 27 and 116°F on June 28, according to NOAA Climate.gov.

Wildfire smoke, September 2020

During the September 2020 wildfires, Portland had two hazardous air quality days and set a record Air Quality Index of 477 on September 13, against a previous record of 157 in 2017, according to the Oregon Department of Environmental Quality. Smoke can damage a home the fire never reached; see fire and smoke damage claims.

Local resources for Portland property owners

If you are facing an emergency or starting repairs, these local resources help:

• Emergency Services: Dial 911 for immediate danger.
• Fire Department: Portland Fire & Rescue (serving the City of Portland).
• City Building Permits: If you are beginning repairs, you will likely need permits from the Portland Building Division.
• Legal Protections: Review the Oregon Insurance Consumer Resources to understand your rights as a policyholder.

How we handle your claim

1. Inspect and document. We inspect your Portland property and document the full loss, including damage that is easy to miss.
2. Estimate and file. We price the repairs at what a quality contractor in Multnomah County charges, not a national average, and we handle the paperwork, including the proof of loss.
3. Negotiate and settle. We negotiate with your insurer until the claim is paid. Our fee is a percentage of your claim, paid only when you are paid.

See how we handle water damage, fire damage, storm damage and vandalism and theft claims.

Where we work

In Oregon, the Division of Financial Regulation licenses public adjusters and helps consumers with insurance problems. Besides Portland, we serve policyholders across Oregon, Washington and Southern California; see all of our service areas.

Acuity Adjusters also serves policyholders in Eugene and across Oregon and California — call for a free claim review.

Portland claim questions