Your claim is handled by two people. Here they are.
LICENSED PUBLIC ADJUSTERS · OREGON, WASHINGTON & CALIFORNIANot a call centre and not a rotating case number. A former NFL safety who fights for policyholders, and a 30-year adjuster who spent the first half of his career on the insurance company’s side of the table.
PHONES ANSWERED 24/7/365 · NO UPFRONT COST
FOUNDER · PUBLIC ADJUSTER
SENIOR PUBLIC ADJUSTER
33 years
COMBINED ADJUSTING
EXPERIENCE
Both sides
CARRIER-SIDE AND
POLICYHOLDER-SIDE
$0
UPFRONT COST TO
START YOUR CLAIM
2 of 2
ADJUSTERS YOU’LL
ACTUALLY SPEAK TO
STANFORD UNIVERSITY
FORMER NFL SAFETY · INDIANAPOLIS COLTS
8 YEARS ADJUSTING
Delano Howell
Founder, Public AdjusterA Stanford University graduate and former NFL starting safety with the Indianapolis Colts, Delano Howell has always pursued excellence at the highest level. With eight years of adjusting experience, he brings that same discipline and drive to advocating for policyholders — making sure they are treated fairly, with dignity, and receive the settlement they are entitled to under their policy.
Delano also understands that great results come from building a great team. He believes strong leaders surround themselves with people whose knowledge and experience complement, and often exceed, their own.
Strong leaders surround themselves with people whose knowledge and experience exceed their own.
Randy Gower
Public Adjuster, Appraiser & UmpireRandy has spent nearly three decades in the adjusting industry, with experience on both sides of the insurance claim process. Early in his career he served as a Claim Supervisor with COUNTRY Financial, overseeing seven remote offices across Oregon and Washington. He later owned an independent adjusting company before moving into public adjusting, where he has spent more than 25 years representing residential and commercial policyholders.
He spent over 17 years as an Executive Adjuster with Adjusters International, and has owned Gower Adjusting and Appraisal Services since 2000 — specialising in public adjusting, consulting, appraisal and umpire services.
That combination of carrier-side experience, public adjusting expertise and decades of leadership gives Randy a rare understanding of how claims are evaluated, negotiated and resolved.
NEARLY 30 YEARS IN ADJUSTING
25+ YEARS REPRESENTING POLICYHOLDERS
PUBLIC ADJUSTING · APPRAISAL · UMPIRE
He learned how insurers value a claim before he started challenging them.
RANDY’S CAREER, PLOTTEDMost public adjusters have only ever worked one side of the file. Randy crossed over — which is why he can read an adjuster’s estimate and tell you what was left out of it.
When your insurer sends an estimate, someone on our team has written estimates like it, supervised the people who write them, and taught adjusters how to defend them. That is the difference in the negotiation.
We know what a house holds.
WHY IT’S PERSONALA claim file is a number to an insurance company. To you it’s the room your kids grew up in, the kitchen you saved for, the business you built.
That is the standard we hold ourselves to: we treat your loss the way we would want ours treated — with urgency, with straight answers, and with a settlement that reflects what it will actually cost to put your life back together.
Residential and commercial losses.
WHAT WE HANDLEDelano and Randy handle every file personally, from first inspection through final settlement.
Water damage
Burst pipes, flooding and slow leaks — including the hidden damage insurers routinely miss.
Fire & smoke damage
Smoke reaches further than flame. We document the whole loss, contents included.
Storm damage
Wind, hail, rain and snow load — roof, envelope and interior damage together.
Vandalism & theft
Policy language on theft and vandalism is narrow. We build the claim to fit it.
Tell us what happened. We’ll tell you what your policy owes you.
START HEREThe first conversation is free and there is no upfront cost. We are only paid once you are paid by your insurance company.