Redmond, WA public adjuster for flood, slope and storm claims
Acuity Adjusters handles Redmond property claims for homeowners, condo owners and landlords, from Education Hill and Grass Lawn to Downtown and the Lake Sammamish shore. Downtown Redmond lies inside the 100-year floodplain and about one in ten homes sits in a mapped landslide zone, so the cause of a loss often decides what an insurer will pay. You pay nothing up front: we are paid only when you are paid.
We answer our phones 24/7/365. Licensed public adjusters for Oregon, Washington and California.
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Who we help in Redmond
Our Redmond clients include:
- Homeowners on Education Hill and in Willows/Rose Hill, where the city maps its steepest slopes
- Condo and townhome owners Downtown, in Overlake and along the Lake Sammamish shore in Viewpoint and Southeast Redmond
- Landlords and small businesses near the Sammamish River and Bear Creek
Bring us the claim at any stage, including one the insurer has already closed or denied.
The public adjusters who handle your claim
Delano Howell, founder and public adjuster
A Stanford University graduate and former NFL starting safety with the Indianapolis Colts, Delano has eight years of adjusting experience advocating for policyholders.
Randy Gower, public adjuster, appraiser and umpire
Nearly 30 years in adjusting: Claim Supervisor with COUNTRY Financial over seven offices in Oregon and Washington, more than 17 years as an Executive Adjuster with Adjusters International, and owner of Gower Adjusting and Appraisal Services since 2000.
Every client gets a dedicated claim adjuster, so you always know who is handling your file. Meet the team or verify our California license.
Redmond claim profile
Redmond’s hazard mitigation annex to the 2025-2030 King County plan, adopted by the City Council on March 3, 2026, describes these local risks:
Sammamish River flooding, February 2020
In February 2020 the Sammamish River flooded for about a week along its trail and at Marymoor Park. The annex places Downtown inside the 100-year floodplain and counts about 166 buildings there, 116 single-family and 50 multifamily. Bear Creek and Evans Creek also leave their banks, and condos along Lake Sammamish sit in the higher-risk areas.
Steep slopes on Education Hill and Rose Hill
Redmond defines landslide hazard areas as slopes steeper than 30 degrees plus a 50-foot buffer, found mainly on the western and southeastern sides of Education Hill and in Willows/Rose Hill. About 10% of residential buildings and 9.5% of commercial and public buildings fall inside those zones, and winter rain that saturates the soil is the usual trigger.
Nine days of snow, February 2019
The city’s 2020 annex records a February 2019 snow event that lasted nine days and dropped more than 20 inches on Redmond. Heavy snow brings roof and gutter damage, broken limbs and frozen pipes, and each of those is its own line in a claim.
Help in Redmond after a loss
Useful contacts for Redmond property owners:
- Emergencies: Dial 911.
- Fire and EMS: Redmond Fire Department.
- Repair permits: Redmond Residential Permits.
- Your rights as a policyholder: OIC guide to filing a home insurance claim.
How we price a Redmond claim
For a Redmond loss we inspect every affected room, build the estimate at what Eastside contractors actually charge and keep negotiating until the insurer’s number covers the repair; the steps for each loss type are on our water damage, fire damage, storm damage and vandalism and theft pages.
Where we work
In Washington, the Office of the Insurance Commissioner licenses public adjusters and explains how to file a home insurance claim. We also work across the Eastside and the rest of Washington, Oregon and Southern California; see every service area.
Redmond claim questions
Does homeowners insurance cover flooding from the Sammamish River or Bear Creek?
No. River and creek flooding is covered only by a flood policy, because standard homeowners policies exclude surface water. The city counts about 166 buildings in the 100-year floodplain. Water from a burst pipe, a failed water heater or wind-driven rain through a damaged roof is different and usually falls under homeowners coverage, so we separate the sources in the estimate.
My Education Hill house cracked after a wet winter. Is that a landslide claim?
Earth movement is excluded from most homeowners policies, so a slope failure on its own is rarely covered. Damage from a broken pipe, a falling tree or water entering through the damaged structure can still be covered. About 10% of Redmond homes sit in mapped landslide hazard areas, so we document the cause before the insurer labels everything as earth movement.
Who issues permits for storm or water repairs in Redmond?
The city’s Residential Permits page lists which repairs need a permit; structural, roofing, electrical and plumbing work usually does. If code upgrades raise the cost, check whether your policy has ordinance or law coverage before you sign a repair contract.
How much does a public adjuster cost in Redmond?
Nothing up front. Our fee is a percentage of your claim, and we are paid only when your insurance company pays you.
Talk to a Redmond public adjuster about your claim
Tell us what happened. We’ll tell you what your policy owes you.
Call us any time, or send your claim details with the form. The first conversation is free.